Terms and Conditions
- Room rates are per night.
- Check-in and check-out are subject to the hotel's policies and seasons. Hotel check-in time is after 16:00, and check-out time is before 12:00.
- Late check-out is subject to room availability and may incur additional charges.
- Group reservations must be confirmed before the check-in date by prepayment according to the payment terms specified in the confirmation letter.
- All group meal reservations must be made at least 7 days prior to the check-in date; otherwise, published meal rates will apply.
- The company reserves the right to change prices without prior notice before confirming the reservation.
- Full payment is required before the specified end date to avoid any cancellations.
- Transactions are conducted in Saudi Riyals, including all taxes and fees (VAT and municipal fees), and are subject to transaction and exchange fees.
- Visa and MasterCard as well as Saudi Riyals are accepted for payment.
- No cancellation fees will be imposed before the specified end date.
- After the specified end date, the full accommodation cost will be charged.
- In the case of a refund, transaction and exchange fees (if applicable) will be deducted from the customer's account.
- The processing of refunded amounts may take up to 45 days depending on the issuing bank of the credit card.
- Multiple reservations may result in multiple transactions on the cardholder's monthly statement.
- Once payment is made, a confirmation notice will be sent to the customer via email within 48 hours of payment receipt.